Delivery Policy

1Delivery charges

Send My Gift offers free delivery on all orders across Lahore and Gujranwala — no minimum order value, no hidden delivery fee. The price you see is the price you pay.

2Delivery areas

We deliver across both cities and their main residential areas:

If you are unsure whether your area is covered, please confirm at the time of ordering via WhatsApp before placing the order. We will always be upfront about coverage.

3Delivery timings & slots

We operate a single open delivery window each day. No specific time slot selection is available — your order will be delivered anytime within the window on your chosen date.

4Same-day delivery

Same-day delivery is available for standard (non-customized) orders placed and confirmed before 12:00 PM on the same day. The following conditions apply:

• Order must be confirmed via WhatsApp before 12:00 PM — inquiry alone does not count as confirmation.
• Same-day delivery is subject to rider availability and order volume on that day.
• Customized or personalized orders require a minimum of 24–48 hours production time and are not eligible for same-day delivery.
• On high-demand days (Eid, Valentine’s Day, Mother’s Day), same-day delivery may not be available. We will notify you at the time of inquiry.

5Midnight delivery

Midnight delivery is available for customers who want their gift to arrive as a late-night surprise — perfect for birthdays, anniversaries, and romantic occasions.

• Delivery window: 11:00 PM – 1:00 AM.
• Must be booked at least 6 hours in advance (i.e. order confirmed by 5:00 PM on the delivery day).
• Midnight delivery charge: Rs. 500 – Rs. 1,000 depending on package size. The exact amount is confirmed at the time of order.
• The recipient or someone at the delivery address must be available to receive the order. Midnight delivery is attempted once only.
• Available on both standard and customized orders, subject to production readiness.

6Advance & scheduled orders

You can place orders up to 14 days in advance. This is recommended for:

• Customized and personalized gift boxes that require production time.
• Special occasions with a fixed date (weddings, birthdays, anniversaries).
• Eid, Valentine’s Day, and other peak seasons where same-day availability cannot be guaranteed.

Advance orders are confirmed via WhatsApp and locked in with the agreed delivery date. Changes to the delivery date can be made up to 24 hours before the scheduled date at no charge.

7Failed & missed deliveries

Delivery is attempted once. Please ensure the recipient or an authorized person is available to receive the order at the delivery address. The following apply in case of delivery failure:

• If the recipient is unavailable and no alternative arrangement was communicated, the order will be considered delivered on that attempt.
• Re-delivery, if possible, will be arranged at an additional rider cost.
• Send My Gift is not responsible for failed delivery resulting from an incorrect or incomplete address provided at the time of order.
• If the recipient refuses to accept the delivery, no refund will be issued.

8Peak season & high-demand days

On peak gifting days, delivery volumes increase significantly and standard timelines may be affected. We recommend booking at least 2–3 days in advance for the following occasions:

• Eid ul Fitr & Eid ul Adha
• Valentine’s Day (February 14)
• Mother’s Day (second Sunday of May)
• Wedding season (October – December, March – April)
• New Year’s Eve

During these periods, same-day delivery may be unavailable and midnight delivery slots fill quickly. We will communicate any changes to standard timelines via our WhatsApp broadcast and Instagram stories.

9Delivery by our own team

All deliveries are handled directly by our in-house riders — one team in Lahore and one in Gujranwala. We do not use third-party courier services for local deliveries. This means:

• Your gift is handled carefully from packing to doorstep by people who are part of the Send My Gift team.
• Our rider can coordinate directly with the recipient via phone call or WhatsApp if needed.
• Real-time delivery updates can be shared on WhatsApp upon request.

10Order tracking

We do not currently offer automated order tracking. However, once your order is out for delivery, our team will send you a WhatsApp message with an estimated delivery update. You can also message us at any time during the delivery window to get a status update on your order.