Contact Us

WhatsApp is the fastest way to reach us — for orders, customization queries, complaints, or anything else. We respond within a few hours during working hours.

Primary channel — fastest response

WhatsApp

For placing orders, customization requests, delivery updates, order changes, and complaints. All order confirmations are issued via WhatsApp.

AvailableSunday to Friday
Hours10:00 AM – 6:00 PM
Response timeWithin a few hours

Instagram

@sendmygiftpk

For browsing products, seeing latest gift boxes, and general enquiries. Order confirmations must be completed via WhatsApp.

Facebook

@sendmygiftpk

For product updates, promotions, and general enquiries. Order confirmations must be completed via WhatsApp.

Website

sendmygift.pk

Browse all gift boxes, place orders online, and access all policy pages. Available 24/7.

Email

hello@sendmygift.pk

For corporate inquiries, bulk order proposals, and formal correspondence. Response within 1–2 business days.


Lahore

All major areas and housing societies within Lahore city

DHA, Bahria Town, Gulberg, Model Town, Johar Town, Iqbal Town, Wapda Town, and more

Handled by our Lahore operations team

Gujranwala

All main residential areas within Gujranwala city

Satellite Town, Peoples Colony, Trust Colony, Officers Colony, and surrounding areas

Handled by our Gujranwala operations team


Place a new order
Customization request
Order status update
Delivery date change
Address correction
Midnight delivery booking
Complaint or damage report
Corporate / bulk order
Refund query
Product availability check
For complaints about a delivered order, please WhatsApp us within 24 hours of delivery with clear photos of the issue. Complaints raised after this window cannot be processed. See our Refund & Cancellation Policy for full details.