Contact Us

WhatsApp is the fastest way to reach us for orders, customization queries, complaints, or anything else. Our support hours are 12 PM to 8 PM, 7 days a week.

Primary channel, fastest response

WhatsApp

For placing orders, customization requests, delivery updates, order changes, and complaints. All order confirmations are issued via WhatsApp.

Available7 days a week
Hours12:00 PM to 8:00 PM
Response timeWithin a few hours

Send Us a Message

Prefer email over WhatsApp? Fill this in and our team will get back to you within 1 to 2 business days.

Instagram

@sendmygiftpk

For browsing products, seeing latest gift boxes, and general enquiries. Order confirmations must be completed via WhatsApp.

Facebook

@sendmygiftpk

For product updates, promotions, and general enquiries. Order confirmations must be completed via WhatsApp.

Website

sendmygift.pk

Browse all gift boxes, build your order and send it to us on WhatsApp to confirm. Available 24/7.

Email

hello@sendmygift.pk

For corporate inquiries, bulk order proposals, and formal correspondence. Response within 1 to 2 business days.

Branches and service areas

Lahore

555-B2 Abu Bakar Road, Lahore, Pakistan

All major areas and housing societies within Lahore city

DHA, Bahria Town, Gulberg, Model Town, Johar Town, Iqbal Town, Wapda Town, and more

Handled by our Lahore team. You can also pick up from this branch: message us on WhatsApp to arrange a time.

Gujranwala

172-X Kashmir Road, Peoples Colony, Gujranwala, Pakistan

All main residential areas within Gujranwala city

Satellite Town, Peoples Colony, Trust Colony, Officers Colony, and surrounding areas

Handled by our Gujranwala team. You can also pick up from this branch: message us on WhatsApp to arrange a time.

Common reasons to contact us

Place a new order
Customization request
Order status update
Delivery date change
Address correction
Midnight delivery booking
Complaint or damage report
Corporate / bulk order
Refund query
Product availability check
For complaints about a delivered order, please WhatsApp us within 24 hours of delivery with clear photos of the issue. We reply within 24 hours and resolve complaints within 48 hours. Complaints raised after the 24 hour window cannot be processed. See our Refund & Cancellation Policy for full details.

Helpful pages

FAQsAnswers to common questions about ordering, delivery, and payments Delivery PolicyTimings, areas, midnight delivery, and free delivery details Refund & Cancellation PolicyWhen refunds apply and how to raise a complaint Terms & ConditionsFull terms governing your use of Send My Gift Track Your OrderPhotos before dispatch and how to get a status update Ways to PayJazzCash, Raast, EasyPaisa, bank transfer, Wise and Remitly