Privacy Policy

Last updated: 4 August 2026

Your Privacy Matters

Send My Gift ("we", "us", "our") is committed to protecting the personal information you share with us when you shop at sendmygift.pk. This policy explains what we collect, why we collect it, and how we use it.

1. Information We Collect

When you place an order or interact with our website, we may collect:

  • Contact information — your name, email address, and phone number
  • Delivery information — your recipient's name, delivery address, and any gift message you provide
  • Payment information — card details, bank transfer references, or mobile wallet information processed securely through our payment partner. We do not store your full payment details on our servers.
  • Order history — products you have ordered, delivery dates, and order status
  • Device and usage data — IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools
  • Communications — messages you send us via WhatsApp, email, or the contact form

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send you order confirmations, delivery updates, and receipts
  • Respond to your questions and support requests
  • Improve our website, products, and service based on how customers use them
  • Prevent fraud and protect the security of our platform
  • Send promotional messages and offers — only if you have opted in to receive them

3. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted third parties who help us operate our business:

  • Shopify Inc. — our e-commerce platform, which hosts our store and processes orders
  • Payment processors — PayFast and other payment partners who handle secure payment transactions
  • Google Analytics — we use Google Analytics 4 to understand how visitors use our website. This data is anonymised and used only for internal reporting.
  • Delivery partners — our in-house delivery team and any third-party couriers fulfilling your order in Lahore or Gujranwala
  • Marketing platforms — Meta (Facebook/Instagram) and other advertising platforms, only to show you relevant ads based on your interaction with our site, where permitted by your privacy settings

All third parties we work with are required to handle your information securely and in accordance with their own privacy policies.

4. Cookies

Our website uses cookies — small text files stored on your device — to keep your shopping cart active, remember your preferences, and gather analytics data. You can disable cookies in your browser settings, but some parts of the site may not function correctly without them.

We use the following types of cookies:

  • Essential cookies — required for the store to function (cart, checkout, session)
  • Analytics cookies — help us understand how visitors navigate the site (Google Analytics 4)
  • Marketing cookies — used by advertising platforms to show you relevant ads

5. Data Retention

We keep your order and account information for as long as necessary to fulfil your order, resolve any disputes, and comply with our legal obligations. Analytics data is retained in accordance with Google Analytics standard retention settings.

6. Your Rights

You have the right to:

  • Ask us what personal information we hold about you
  • Request that we correct inaccurate information
  • Ask us to delete your information, subject to legal and operational requirements
  • Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send

7. Security

We take reasonable steps to protect your information from unauthorised access, disclosure, or loss. Payment transactions are encrypted and processed by certified payment providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

  • Email: hello@sendmygift.pk
  • WhatsApp: 0334-4434999
  • Lahore office: 555 Abu Bakar Rd, Lahore 54770
  • Gujranwala office: 172-X, Kashmir Road, People's Colony, Gujranwala 52250